The
following is helpful information about insurance and answers to some of
our frequently asked insurance questions.
HELPFUL HINTS
- Always bring your insurance card to the office
- Know your benefits and co-pay amount
- Know your primary care physician (PCP)
- Know the effective date of the current policy
- Know if you need a referral to see a specialist or for x-rays
FREQUENTLY ASKED QUESTIONS
Q: What is "Balance Forward"?
A: Any balance from a visit prior to the visit printed on the statement.
Q:
How do I know which child the balance is for?
A: At the bottom of the statement under abbreviations of codes, it lists
the children's names and corresponding patient number.
Q:
Why did I bring my child in on that day?
A: The diagnosis will print at the bottom of your statement for the most
recent visit. However, if it is a "Balance Forward", you will
need to call the billing line.
Q:
What is COB?
A: COB stands for Coordination of Benefits. Most insurance companies send
out a yearly questionnaire inquiring if you have any other insurance coverage.
For other questions, please call our billing line at 678-684-5050.